Solutions
What's New in EasyVista 2009
The benefits of working with EasyVista 2009
1. Day-to-day improved efficiency, with an enhanced user interface and dozens of productivity tools, helping you work faster and more effectively:
- A new “My favourites” menu, to choose the frequently used areas with one-click access
- Browser history to go back to the last items opened with one click
- Faster, thorough and more accessible search facility
- A new incident management user interface, adapted to suit small-screen Internet browsers (PDAs, smartphones, etc.).
- One-click report printing option
- Transparent integration with search engines and external knowledge bases (Google, MSDN, etc.)
2. Implementation of responsible, environmentally conscious management of your IT resources:
- Controlling recycling of electronic equipment, in accordance with European directives and legislation
- Awareness of electricity consumption and carbon footprint of electronic equipment when taking renewal/replacement decisions, answering questions such as: “What would the impact be of using virtual servers on my electricity bill?”
3. Clearer, more comprehensible statistics, with new graphical displays for reports in two and three dimensions
4. A new graphical display for the CMDB to give a clearer, more complete impact study
Graphical display of Configuration Items and their links
5. A new package for entering service requests via the user portal
6. New processes
- More sophisticated problem handling, with the option of defining problem management workflows
- New integrated Knowledge Management functionality certified ITILV3 compatible by Pink Elephant
7. Even easier integration into your environment, with new, dedicated Web Services for updating objects (incidents, problems, service requests, change requests, events) or for suspending timers.
8. Simplified administration, with a module for automatic purging of archives.
