By IT management we mean:

• The knowledge and lifecycle management of all IT resources in your IT infrastructure (hardware, software, network etc)
• The provision of top quality service delivered to business users (managing incidents and requests)
• The management of all IT processes (change, SLAs, etc.) aligned on best practices like ITIL

IT Management is pivotal to business competitiveness and has to solve a complex equation: how to continually improve the quality of service while at the same time keeping IT costs down.

IT Management is an organizational and management activity, rather than just a technical issue.

 

In a market where most players are generalists, Staff&Line decided to focus its attention on a single area of expertise: IT Management. This ‘pure player strategy’ enables us to capitalize on more than 20 years experience gained from the implementation of thousands of IT Management projects around the globe.

This means we are ready to listen to our customers at all times, with state-of-the-art skills and products (ITIL, ISO, COBIT, eSCM …); Staff&Line is continually innovating to provide our customers with the best solutions on the market.

From its origins 20 years ago, Information Technology (IT) Management has developed considerably, as businesses have become aware of the tasks involved in IT Management.

Our customers have matured. They have implemented a range of IT Management solutions, with varying degrees of success.  ITIL processes have established best practice standards. The present economic situation is now forcing our customers to seek quick success in their projects, with an early return on their investment.

IT Management solutions however, have not developed so quickly, mainly because of a lack of innovation and market awareness. These first generation tools are mainly toolkits adapted to a pre-ITIL market context, which has now completely changed, with customers requiring tailor-made solutions. These solutions prove complex to deploy, configure and particularly to upgrade as required. They are often therefore underused, ineffective and too expensive.

Our customers are now looking to replace their first or second generation toolkits with standard, customizable application packages, combining speed of deployment, ease of use and future-proofing with a significantly lower five year total cost of ownership (TCO).

We developed EasyVista with that equation in mind – with over 600 major customers around the world, it is fast becoming a reference standard on the market.
EasyVista:

• Is a fully integrated, yet modular solution (not a set of heterogeneous tools assembled from disparate  technology acquisitions)
• Has full functional coverage, 100% ITILv3, with no compromises
• Provides a Turnkey approach (not a blank page), with a wide range of configuration options, and no need to rewrite code
• Guarantees a fast and successful deployment
• Is very easy to use with cutting edge user graphical interface
• Is highly future-proofed with seamless upgrades whilst automatically retaining 100% of customizations

‘Make IT Easy’ means agile and inexpensive, so at Staff&Line we use our expertise in IT Management and our technical know-how to improve and simplify the deployment, use and updates of EasyVista at all times - without compromising its functional power.

Our EasyVista software is available in license mode (EasyVista Classic) or SaaS (Software as a Service) mode from EasyVista.com, clear evidence of our vision.

Find out what makes EasyVista the solution that simplifies IT Management for you under ‘Make IT Easy’ on this website.