Solutions
EasyVista Service Management: Service Transition
Change Management
A change management process is involved when considering changing infrastructure.
EasyVista helps implement change processes and ensures they are complied with
- Sophisticated, easy to use graphical workflow enables the modeling of validation processes and procedures, from the simplest to the most complex (conditional criteria-based validation)
- Reports automatically on real-time progress with requests to all parties involved
- Integrates transparently between managing incidents, problems, changes and the CMDB
Graphical workflow, no coding skills required
Release Management
Once changes have been approved, the release process begins. Managing releases helps introduce new software and hardware versions within the IT estate. Therefore it can minimize the impact changes have upon IT systems.
EasyVista manages the whole release process
- Models the various stages involved
- Identifies delays
- Identifies impact on IT systems
- Notifies users affected automatically
Knowledge Management
A complete management module providing in-depth information around the whole knowledge life cycle
- Manage knowledge in depth
- Traceability guaranteed, as all changes are recorded
- To avoid providing irrelevant information, automatic alerts can be used to identify information which is out of date or not being used
- Knowledge articles can be made available to the end user via EasyVista’s Self Service portal
