Company
Pink Elephant
Pink Elephant is recognized globally as the IT Service Management experts and has led the way in promoting international IT best practice. Pink Elephant has been proud supporters of ITIL since its inceptions in 1987.
The IT Infrastructure Library or ITIL as it is more commonly known provides a framework and guidelines for the best practices used in delivering IT services. It outlines a set of management procedures to support businesses in achieving both quality and value in IT operations, especially in the areas of service support and service delivery.
Our flagship solution, EasyVista, has been entirely developed in respect of the ITIL standards and Staff&Line is certified as being in conformity with the ITIL recommendations by Pink Elephant for the following 11 processes:
- Incident management
- Problem management
- Change management
- Service Asset & Configuration management
- Event management
- Request Fulfillment management
- Release & Deployment management
- Knowledge management
- Service Level management
- Availability management
- Financial management
According to Laurie Dolan, IT Management Consultant at Pink Elephant, “the grouping of the processes under Strategy, Design, Operation, Transition and Continual Improvement within the product is a unique approach and certainly supports the ITIL v3 perspective of the service lifecycle.”
EasyVista and ITIL regroup the best practices necessary for managing an IT infrastructure centered on the user, and aimed at improving the quality of services and optimizing IT costs.
To find out more about Pink Elephant and the ITIL processes visit: http://www.pinkelephant.com/
