Staff&Line’s advanced user-friendly methodology, Easy-ITIL, brings pragmatic and simplified access to world class ITIL processes.

EasyVista.com is the first ITSM provider declared compatible on 11 of the 14 main ITIL v3 processes by independent organization Pink Elephant.  This means that our solution offers extremely robust technology that is highly relevant to users’ daily operational requirements.

• Incident management
• Problem management
• Change management
• Service Asset & Configuration management
• Event management
• Request Fulfilment management
• Release & Deployment management
• Knowledge management
• Service Level management
• Availability management
• Financial management

According to Laurie Dolan, IT Management Consultant at Pink Elephant, “the grouping of the processes under Strategy, Design, Operation, Transition and Continual Improvement within the product is a unique approach and certainly supports the ITIL v3 perspective of the service lifecycle.”

After years of large scale IT deployments, businesses have entered into a consolidation and optimization phase, aiming at improving quality of service to users and optimizing IT costs. In this context, ITIL (IT Infrastructure Library) has been experiencing exponential growth for a number of years.

At the same time, Service Management software solutions have progressively adapted ITIL principles, by integrating them with more or less rigour in the way they work. Staff&Line has been an ambassador for ITIL for many years and in fact cofounded the itSMF in France. Our flagship solution, EasyVista has been developed in-line with  ITIL standards. Compatibility with the ITIL v3 recommendations has been validated by Pink Elephant. Many companies train their personnel on ITIL each year. They often have difficulty finding the relationship between ITIL theory and its proper use for the solution already in place.

EasyVista and ITIL jointly deliver  the best practices necessary for managing an IT infrastructure centred on the user, and aimed at improving the quality of services and optimizing IT costs.

Staff&Line has ITIL expertise on many levels:

• Staff&Line is a founding member of itSMF France and a member of numerous international organizations globally
• Staff&Line regularly gets involved with the  itSMF, notably through annual conferences.
• All Staff&Line consultants have a minimum ITIL Foundation certification in all countries where the company operates
• Staff&Line created the EasyVista solution based on the ITILv3 referential to ensure perfect conformity with good practices.

Reference: http://www.pinkelephant.com