Solutions
EasyVista Self Service
Making Users’ Lives Easier
Because the business of IT departments has developed towards offering services to users, involving users in the Service Desk and Change Management processes is fundamental.
EasyVista Self Service enables you to:
- Provide a privileged communications tool between IT and users
- Report incidents and service requests 24/7
- Access information in users’ own language
- Monitor changes in service requests in real time
- Provide self repair functions, so users can solve problems themselves thanks to the knowledge base
- Access a personalized, dynamic catalogue of services available any time
- Publish news automatically to warn users of any problems
- Measure quality of service (SLA compliance, satisfaction surveys, etc.)
- For managers, display their resource stocks, validation requests, charge-back on attributed to their services, etc.
Service catalogue, accessible any time
