Solutions
Easy-ITIL: a methodology for gradual and successful ITIL roll-out
Since it was created, the ITIL repository has expanded considerably to the point where now no Service Management project can be planned without setting up the associated processes.
Some organizations can therefore feel overwhelmed by the complexity of the latest versions of the repository, and can be somewhat lacking in practical terms when the project starts up.
For this reason, in order to facilitate the implementation of ITIL processes with our clients, we decided to formalize an ‘Easy-ITIL’ approach. This was based on EasyVista, an ITIL v3 certified compatible solution, and also on our experience, which capitalizes on the implementation of hundreds of client projects who have chosen ITIL v2 or v3.
Our aim: to offer our clients a simple and effective ITIL application to improve the return on investment linked to their IT support, while maximizing the efficiency and quality of services they supply.
The Easy-ITIL approach
Broken down according to the ITIL repository, this approach:
- is non-sequential
- progressive and staged
- takes account of interdependency amongst processes
Easy steps for fast start up:
- Identify ‘Quick Wins’: processes that can be deployed quickly
- Encourage return on investment while keeping effective quality of service
Each phase of the approach builds on earlier stages:
- Repositories
- Workflows
- Reporting
- Parameter settings
EasyVista is a Turnkey solution that makes the Easy-ITIL approach possible:
- Certified ITIL v3 compatible by PinkElephant for 11 Service Management processes
- Allows gradual implementation of ITIL processes through a modular approach
- Over 200 Turnkey wizards
- Over 100 reports and charts
- More than 50 alerts
- Future-proof guarantee
