Solutions
EasyVista Service Management: Service Design
Service Level Management
EasyVista allows both the commitment between IT and the business (Service Level Agreements or SLAs) and internal support relationships and processes (Operational Level Agreements or OLAs) to be formalized, measured and monitored.
Full control of service level agreements
- Formal service agreements
- Regular reviews
- Key performance indicators
- Alarms to anticipate and avoid breaks of service
Automatic alerts are generated ahead of service interruptions
Availability Management
A full set of availability indicators
- Define an availability target and compare actual availability rates instantaneously to identify any discrepancies
- Provides powerful industry standard availability indicators (MTBF, MTTR, MTBSI, MTRS)
Simulation tools can be used to measure how non-availability affects service level agreements.
Service Continuity Management
Continuity of service plans in EasyVista minimizes breaks of service and formalize the procedure for restoring service. Typically IT environments are in a state of constant change where plans can alter on a daily basis therefore automatic alerts can be sent to the relevant stakeholders to ensure the regular testing and updating of these plans.
- Validate cover of all services provided
- Plan regular tests and reviews
- Set up alarms if checks are not made
“Using EasyVista has enabled us to model our global IT assets in more depth to
make them more reliable in line with our service commitments. “
Nadine Roy
Team Manager
Service Management Europe
Arkema
