Solutions
EasyVista Extended CMDB
A service-oriented approach to IT systems
All EasyVista modules rely on a common base, the CMDB. They share the same standards. EasyVista manages configuration items (CIs) and the relationships between them.
EasyVista Extended CMDB at the heart of Service Management
- Checks availability in real time
- Help resolve incidents and problems
- Plans requests for change
- Simulates how non-availability affects compliance with service level agreements
All tools on a Turnkey basis
- Shows how services relate to and depend on one another and IT assets within the company
- Navigate graphically between CIs
- Management report of unavailability in real time in compliance with SLAs within defined availability levels
- Powerful automatic notification system to alert the appropriate groups if there are incidents or changes
- Identify the potential causes of malfunctions via impact analysis
- Simulate possible changes to IT infrastructure and their effects
- Automate processing requests for change via the workflow engine, depending on the
- CIs involved
- Monitor configuration items
- Plan changes and maintenances based on specialist skills
- Native integration with incident management, change and asset management
Configuration items and relationships displayed graphically
