Solutions
Customer Support
With our maintenance contract, we offer you support solutions that can be tailored to your individual needs. The free availability of all new versions (including major developments) of the software is an additional benefit.
A multi-level organization
Nearby support structures ensure you receive the best possible response:
- first level support with some partners
- local teams in our various offices
- expertise structures at head office
Multi-channel support
In addition to the telephone hotline, as a client you can access the EasyVista based zone reserved for you on our website. This gives you 24/7 availability:
- to log incidents or make a request for support
- to monitor the status of your incidents
- to carry out research in our knowledge base
- to access up-to-date on-line documentation
- to download updates or hotfixes
Tools to speed up problem resolution
If there is a specific issue linked to your own environment, we will offer you the use of remote control tools (as applicable) to speed up resolution of the problem.
We can thus resolve your problem more quickly, safely and confidentially.
Take part in EasyVista developments
Our support teams will also listen carefully to all your suggestions for developments, and incorporate them in our on-going product improvement process. Each suggestion is considered by a change committee, which carefully studies the needs and their impact.
You may be offered a number of responses:
- the suggestion will be incorporated at once into a future version of EasyVista
- the suggestion is adopted, but integrated into a later version depending on our roadmap
- a provisional solution will be suggested
Over the past year, 95% of proposed suggestions have been approved by the committee.
